Contact Us

Get in touch with our responsive support

Complaints?

Paid a merchant through Safepay?
Get in touch here to send us a message if you're not satisfied. We normally respond within 24 hours on the email address you provide

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Other ways to contact us

Addresses

Primary

42-c, South Park Avenue, Phase II Ext, DHA, Karachi, Pakistan - 75500

Additional

1279, 38th Avenue, San Francisco, California, 94122

Questions?

Some answers to the questions we're normally asked

How secure is Safepay?

Safepay is a PCI-certified, auditor certified, service provider. We strive to get the highest certifications possible whenever required to ensure the security and stability of our systems in order to give our partners and their customers the peace of mind they need when making purchases online. All connections to our services are forced to happen over HTTPS using TLS 1.2 (SSL). We use HSTS to ensure browsers interact with Safepay only over HTTPS.

To learn more about our security policies please read our knowledge center.

Which currencies does Safepay support?

Currently you can use Safepay to charge your customers in Pakistani Rupees (PKR).

What transaction limits does Safepay have?

Safepay currently has a singular transaction limit of up to PKR 250,000 (or the equivalent in USD) per transaction. Note that the higher the transaction value, the more likelihood the issuing bank of the cardholder will question the transaction. If you are expecting transactions of a larger size than this, please contact us.

There is a daily withdrawal limit of PKR 1,000,000 from your Safepay Account to your linked bank account(s).

What are Safepay's merchant on-boarding criteria?

To use Safepay your business must be registered with the relevant authorities in Pakistan. At a minimum you must be a registered sole propreitorship. To learn more about our merchant requirements and what information we collect on businesses as part of our Know-Your-Customer requirements, please read here.

How do I get started with Safepay?

Getting started with Safepay is simple. You just need to sign up to a Sandbox Account and choose one of our plug-ins to integrate on your e-commerce website. We currently have plug-ins available for Woocommerce, Magento, Opencart and Shopify. We also have a custom integration available so that you can build your own payment experience.

No website? You can use Quick Links to invoice your customers directly through email, Whatsapp or Facebook Messenger. Learn more about Quick Links here.

More answers in our Knowledge Center